A shout-out to Fabric.com’s customer service

Can I just say, WOW?!

I placed a fairly large order with fabric.com on Sunday.  A few of the items were time sensitive since I need some special fabrics for a baby quilt (and the baby shower is in a week—I plan ahead like that). 

Anyway, their shipping is usually quite fast, and I even checked the order fulfillment time before I placed the order.  I waited all week watching my email for a shipping notice (I get excited for new fabric).  It never came.  Finally I called customer service on Thursday afternoon to find out when it would be shipped.  I thought I might have to come up with a backup plan for my project.

The CS representative said she had no idea why my order hadn’t shipped and told me they would overnight it to me and that she’d send it over to their warehouse right away.  At best I’d get it Friday, but if they couldn’t get it shipped in time (I called later in the day), then I’d get it Monday.  I got my order this morning (Friday).

Honestly, I’m just so impressed.  I didn’t ask for expedited shipping, and I wasn’t even all that upset about the situation.  I never would have expected them to do that.  They get most of my online business anyway, but I’m more inclined to shop there now than I ever was.  My husband was so impressed that he actually told me I should shop there more often—Uh, okay!!

To top it off, one of my half yard cuts had this on it:

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My half yard was almost a full yard.  Nothing much more exciting than that for a quilter!  Way to go fabric.com.  You made this lady very happy today.

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